I. View pending order

Click Orders>>Pending

As shown in the figure above, when the number in a red circle is prompted in the upper right corner of Orders, it indicates that the shop has pending order(s). Click Pending to show relevant information about the order(s), including Order Number, Shop, Order Date, Pending Since, Payment Method, Price, Quantity (#), Packed items, Actions, and Labels Shipment Method.

II. Judge whether it is necessary to split or combine packages for shipment

• Since the weight of individual Seko and postal parcels does not exceed 3KG and 2KG respectively, after the order is generated, the seller needs to check the order status and estimate the weight of the order parcel to decide whether to split and deliver the items.

The specific operation steps and precautions are as follows:

Path: Orders>>Pending

As shown in the figure, click the "+" sign in front of the pending order, or simply check the number in the "#" column, to view the quantity of items under an order. Multiple items shipped in one parcel may be overweight (the weight per Seko parcel shall not exceed 3KG, and the weight per postal parcel shall not exceed 2KG), and the overweight parcels will be rejected by the sorting center and returned as abnormal parcels, In such case, the seller needs to split the parcel for shipment. Therefore, the operation and shipment modes of an order can be divided into the following 2 types:

(1) One order contains only one product

Check the order directly, click "Ready to ship" in the Actions status bar on the right, select the address of the sorting center, and then print the shipping label.

(2) One order contains multiple products

Click the "+" sign in front of the order to split the parcel containing multiple products into multiple parcels.

Example 1: If a SEKO DS order contains three products, and if the weight of the three products after packaging does not exceed 3KG

Then you may simply select all three products, and click "Set Status to ready to ship" in the drop-down menu,

Click "Go" and then select the designated warehouse in the pop-up box, then click Ready to ship, and finally, select to print the shipping label.

Example 2: If a SEKO DS order contains 3 products, and if the packed weight of 3 products exceeds 3KG, it needs to be split and delivered.

Two products may be shipped together in one parcel, with the third product shipped in a separate parcel. Two parcels may be shipped in one order; Three products may also be shipped separately in three parcels. One order may generate three different shipping labels and whipped in three parcels (at the seller's discretion based on the actual product weight).

Taking the case of shipping in two packages as an example, check the two products to be combined, click "Set Status to ready to ship" in the pull-down menu, click "Go", and then select the specified warehouse in the pop-up box that appears after clicking "Go", click "Ready to ship", and finally select to print the shipping label. Now the two products are combined in one parcel and put under the same shipping label information. For the third product, click "Ready to ship" in the Actions status bar on the right, select the address of the sorting center, and then print the shipping label.

III. Specific steps for shipment of pending orders

After the buyer places an order, the system will generate a pending order, the parcel should arrive at the sorting center and successfully change to the 'shipped' status within 5 working days at the latest (Shipped = the order is successfully scanned by the warehouse and synchronized to the seller center/vendor center). The delivery time will be scored based on the order shipping time (pending to shipped), the longer the time, the lower the delivery time score (shipping policy details). If the order is not updated to the 'shipped' status and is automatically cancelled after 5 working days, the delivery time score will be zero.

Step 1. Click "Ready to Ship"

View path: Orders>>Pending

Step 2. Select the system sorting center address (Delivery/Equipment Provider)

(1) Where the Shipment Method is Pickup Station/Universal Shipping Matrix

Please select the sorting center to send the parcel to SEKO (click here to view the address of SEKO sorting center)

Note: Jumia's Seko DS service is currently available in 6 distribution centers in China, which are located in Dongguan, Guangzhou, Hong Kong, Xiamen, Yiwu, and Hangzhou. The settings of each designated warehouse in Setting>>>>Your Profile>>>Shipping in the Seller Center are different. Because of the display of the background system, the following steps should be followed when selecting a sorting center in the background:

• If the goods are delivered to Dongguan warehouse, please select "Country-JG-Seko-Shenzhen-Seko-Station”;
• If the goods are delivered to Hangzhou warehouse or Yiwu warehouse, please select "Country-JG-Seko-Ningbo-Seko-Station";
• The EG-JG-EDFA3LY-China option at the Egypt site allows you to send parcels to the designated warehouses in Dongguan, Guangzhou, Hong Kong, Xiamen, Yiwu, or Hangzhou. For other sites, you may operate according to the system prompts.

(2) When the Shipment Method is Economy Shipping

Please select the sorting center to send the parcel to Postal (postal parcel) (click here to view the Clevy warehouse address of postal parcel).

Step 3. Print the shipping label

(1) Change the order status to "Ready to ship"

After shipping, the seller needs to switch the status of the order to "Ready to ship" and click Create Package&Next

Confirm again and click Ready to ship to change the order status from Pending to Ready to ship

Important note: For parcels printed with shipping label without jumping to "Ready to ship" status, the sorting center will not be able to access to the parcel information and perform inbound scanning, which will cause the products to be rejected in the inbound process.

Under the order in "Ready to ship" status, find the corresponding order, check the order, select "Print labels for selected items" in the drop-down menu of "Order actions", and click the orange button "Go" to print the shipping label.

How to re-print shipping labels

Where the status jumps to "Ready to ship", if you forget to print the shipping label immediately, or you forget to save the shipping label immediately, but you need to print the shipping label here, you may go to the "Ready to ship" area, check the order that successfully jumps, and select "Print labels for selected items" from the drop-down menu to print the shipping label.

Step 4. Send the parcel packaging shipping label to the domestic sorting center

Package according to the requirements of the platform (please click here for the Dropshipping order packaging guide), and send the parcel to the domestic sorting center after attaching the shipping label to the parcel.

Special note:

• The seller needs to jump the order to the "Ready to ship" status within five working days after the order is generated, the sooner the better, and send the parcel to the corresponding DS sorting center, then wait for the parcel to jump to the "Shipped" status. Buyers may cancel the order at the moment before the order jumps to "shipped"status (where the parcel is scanned), so make sure to ship as soon as possible.
• Please verify the order status again before the parcel is outbound to prevent the parcel that has been canceled by the buyer from being delivered to the sorting center, which will lead to subsequent returns, thus incurring costs.
• Before the order jumps to Shipped status, please track the logistics status of the DS package throughout the process. Click here to learn about the status query method for DS packages.
• If the delivery fails and the returned product is returned to the FBJ warehouse, it can be relisted for sale after being inspected by the QC department. For the relisted DS products, sellers do not need to take other actions.