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Join Jumia
  • On Boarding Introduction
    • Apply for an Account
    • Active Account
    • Adaptive Phase for New Sellers
  • Open Jumia Online Shop in Other Sites
Seller Center
  • Explore the Seller Center
    • Shop Score
    • Dashboard
    • Shop Settings
    • API Operation Guidance
  • Product management
    • How to pricing
    • Product Listing Standard
    • Create products
    • Product Status Management
    • Stock Management
  • Order Management
    • Notes to Order Operation
    • Understand Order Status
    • How to Process Orders
  • Platform Activity
    • 活动日历
    • MABAYA
  • Finance
  • Exchange Rate Change table of Each Site
Policy
  • Types of Platform Penalty 
  • Platform Policy
  • Prohibits
  • Smart QC
  • Counterfeit product
  • How to reduce the cancellation rate
  • Shipping timeliness
Jumia Business Model and Logistics
  • Jumia Business Model
    • Dropshipping
    • FBJ
    • Postal
  • Jumia logistics
    • Guidance on logistics & shipping
    • Sorting Center
      • Return to vendor
Order Management

Dear sellers,in this lesson,you will learn how to process orders.
One order can be shipped in the following operating methods

Separate shipping of single item in one order

Collective shipping/separate shipping of multiple items in one order

Express sheet printing and its notes

Path: Pending Order >> Action >> Ready to ship >> Delivery (select correct logistics warehouse) >> Ready to ship >>
Print“ shipping label”

*A vendor must firstly click RTS (meaning Ready to ship) before printing express sheet, otherwise it would cause inconsistent tracking numbers before and after, which may make express sheet unable to scan

3
*When a vendor has one order with multiple items, the vendor may chooose collective shipping or separate shipping

1. For collective shipping, directly click “Ready to ship” to collectively ship multiple items, the follow-up operations may just follow the shipping process of single item 
2. For separate shipping, separately select the items to be separately shipped in the drop-down list, click “Set status to ready to ship”, the follow-up operations may just follow the shipping process of single item
For details about express sheet, click here to check
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