JUMIA Order Operation Reminder During Epidemic(2022/4/11)

Dear seller,

Recently affected by COVID-19, JUMIA has learned that some sellers are unable to fulfill orders due to the logistic restriction. In this regard, JUMIA strongly advise that you re-evaluate your online products as soon as possible:

  • If you were completely unable to fulfill orders, please turn on the holiday mode for the store until you can fulfill orders normally.
  • If some of your products can't be fulfilled due to the lockdown, please remove the products from the shelves until they can be shipped normally, and then put them on the shelves again.

 

 

If you're unable to fulfill orders normally due to the logistic restriction, please Raise A Claim with order number in time. At the same time, we require you to make the following adjustments:

  • If the store is completely unable to deliver goods, the seller must turn on holiday mode;
  • If the product of the order is shipped from the epidemic area, the seller must provide relevant proof that the product cannot be shipped. This proof includes but is not limited to:

         (a) a record of the conversation between you and your supplier confirming that the shipment cannot be shipped;

          (b) The information of products that cannot be  shipped shall be included in the conversation record;

Please note: If you only provide (a) proof, but it cannot be determined from the conversation record that the order cannot be shipped, we cannot cancel the order.

 

JUMIA will comprehensively judge whether the order can be canceled as non out of stock (cancellation of the order not the seller's responsibility) based on the location of your company's business license and the proof you provide.

JUMIA will notify you of the processing result via case within 3 working days. At the same time, it is emphasized again that if your store is unable to deliver goods due to the epidemic, please activate the holiday mode in time, or set the corresponding product inventory to 0. Jumia does not accept secondary appeals for similar issues.

 Thank you for your understanding, and JUMIA wishes you and your family good health and to overcome the difficulties together.