Join Jumia
Seller Center
Policy
Jumia Business Model and Logistics
Notes to Order Operation
Dear sellers, in this lesson, you will learn about issues such as order type,
parcel in excess, quality inspection, etc.
I. Direct Mail Order
Introduction of Direct Mail Order
Introduction of Direct Mail Order
Delivery time
Delivery time
Overweight reminder
Overweight reminder
Secondary sales
Secondary sales
Smart QC
Smart QC
1. A seller needs to deliver the parcel of direct mail order to the sorting center of JUMIA in China, and it will be accepted for carriage by Jumia’s direct mail order cooeprative logistics provider
SEKO

2. Jumia will automatically help vendor select the designated warehouse, the designated
warehouse for special direct mail line shall include the word “SEKO”. Vendor may use the back
stage to confirm whether the setting of logistic warehouse is correct or not, if there's any error,
please feedback through RAC (taking NG site as an example, the logistic warehouse to be
opened is as follows)

3. When the Shipment Method is Pickup Station/Universal Shipping Matrix, please select delivery of parcel to SEKO's Sorting Center

After the Seller Center receives a new order, the vendor shall successfully deliver goods to the warehouse designated by Jumia and have it successfully scanned (meaning jump to shipped) within 5 working days, otherwise the order will be canceled
If it’s not completed on time, the system will cancel such order as Out of Stock, which would affect the shop’s score, or even lead to shop shutdown
1. If a single parcel at shipping weighs over 1.5KG, an overweight charge will be charged. The calculation of weight shall be true weight or volume weight (whichever higher between the two), Volume weight = Length × Width × Height (cm)/6,000
2. Parcel in excess at different sites are charged as follows:
Site | Cost(USD/KG) |
NG KE MA GH UG | 15 |
EG | 30 |
Example | |
Site | Package Chargeable Weight |
NG | 2KG |
Shipping Overweight Surcharge | 2KG*15USD/KG=30USD |
Shipping Contribution | Shipping Overweight Surcharge+International Shipping Contribution |
Example | |
Site | Package Chargeable Weight |
EG | 2KG |
Shipping Overweight Surcharge | 2KG*30USD/KG=30USD |
Shipping Contribution | Shipping Overweight Surcharge+International Shipping Contribution |
3. To avoid generation of overweight charge, please note the following points:
i. Reduce the listing of products higher than 1.5KG
ii. Correct pricing of overweight products
iii. If one order includes multiple products and it’s overweight, the order can be split into multiple parcels with weight < 1.5kg, then click “Ready to Ship”, generate different tracking codes before packing, so as to prevent interception by warehouse or overweight charge
1. When a parcel is rejected by customer/fails to successfully deliver (Delivery failed) / Returned, in order to guarantee the seller’s goods, Jumia will return the products to overseas warehouse
As sueccessfully inspected by the quality inspection department, it may be relisted for secondary sales. For quality inspection standard, please click the following
2. Once successfully relisted, the stock of SKU will increase along with the quantity of listing accordingly, the specific quantity can be checked at Jumia Express Jumia Stock

3. Products unable to sell again will be displayed at Jumia First Jumia Non-sellable

1. In order to enhance buyer’s experience, Jumia will make random pre-sale inspection on parcels. Sellers must send correct goods strictly based on SKU
descriptions
2. Please click here to check QC standard of product
II. Parcel post (only open to the products less than 5USD)
Introduction of parcel post
Introduction of parcel post
Shipping operation of parcel post
Shipping operation of parcel post
Delivery address of parcel post
Delivery address of parcel post
Packaging and query
Packaging and query
1. A seller needs to deliver parcel post to Jumia’s sorting center in China, which shall be
accepted for carriage by Jumia’s parcel post cooperative logistics provider Clevy

2. Currently the parcel post service is only open in Nigeria, Kenya, Ghana (order amount less than 5USD), Morocco (order amount of 95 Dirham).
3. There’s no need to sign contract nor pay security deposit for parcel post (All international
shipping costs shall be paid from the platform to Clevy. The delivery period shall be 30-60
working days
4. Jumia will automatically help vendors select designated warehouse, the name of designated
warehouse of parcel post shall incldue the word “Clevy”. Vendor may use the back stage to
confirm whether the setting of logistic warehouse is correct or not, if there’s any error, please
feedback through RAC (taking NG site as an example, the logistic warehouse to be opened is as
follows)

5. If the Shipment Method is shown as Economy Shipping, then it’s a parcel post, please successfully deliver the parcel to the sorting center of Clevy

Shipping of parcel post
Path: Pending Order >> Action >> Ready to ship >> Select correct logistic warehouse of Clevy>> Ready to ship >> Print express sheet
1. When confirming Shipment Method as Economy Shipping, click “Ready to ship

2. Select parcel post servie provider, recognize the inclusion of “Clevy” word
*The warehouse that the parcel is shipped to must be consistent with the warehouse selected in the system, otherwise the warehouse will be unable to normally operate order, and the parcel will only have freight at destination or return to the seller (Clevy doesn’t do stock transfer business)

3. Print express sheet

Please refer to the following details of express sheet

1. Clevy's official email: jumiapost@clevylinks.com
If encountering any abnormal circumstance, contact Clevy email. If unsolved, one may submit the solution replied by Clevy and seller’s appeal to the the platform by Raise A Claim
2. At delivery, parcels must be shipped to clevy’s warehouse. It’s forbidden to deliver goods to the driver of Yanwen who picks goods up, if losing parcel due to delivery to Yanwen’s pickup
driver, the seller shall bear the loss on its own
3. Jumia consolidated all the warehouses of Clevy to the New Shenzhen warehouse on May 17, 2021, if one needs to ship any parcel post, please do select the following New Shenzhen
Warehouse
Shenzhen warehouse (please select based on different countries):
NG seller: NG-JG-Clevy-shenzhen-Clevy-Station
MA seller: MA-JG-Clevy-shenzhen-Clevy-Station
GH seller: GH-JG-Clevy-shenzhen-Clevy-Station
KE seller: KE-JG-Clevy-shenzhen-Clevy-Station
New warehouse address: Warehouse 109A, Freight Yard of Bantian Railway Station, Longgang District, Shenzhen City
Company name: Clevylinks International Freight Forwarder Co., Ltd.
Contact: Clevylinks Shenzhen Warehouse 17727911667
Packaging and query
1. Mark “Clevylinks” on outer packing
2. For large package, specify the number of inner packages on outer package (for example, if a
sack contains 50 parcels, then mark “50pcs/pieces” on the sack)
3. After the parcel arrives, the parcel on passage can be queried: https://clevylinks.com/
4. If the order still doesn’t change to “shipped” 2 working days after finding that the goods
has arrived at Clevy, immediately contact Clevy's official email;
If the status still doesn’t chagne and Clevy still doesn’t reply for 3 working days,
immediately provide parcel express number and warehouse receipt form to Jumia platform to Raise A
Claim