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Jumia非洲电商平台
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Join Jumia
  • On Boarding Introduction
    • Apply for an Account
    • Active Account
    • Adaptive Phase for New Sellers
  • Open Jumia Online Shop in Other Sites
Seller Center
  • Explore the Seller Center
    • Shop Score
    • Dashboard
    • Shop Settings
    • API Operation Guidance
  • Product management
    • How to pricing
    • Product Listing Standard
    • Create products
    • Product Status Management
    • Stock Management
  • Order Management
    • Notes to Order Operation
    • Understand Order Status
    • How to Process Orders
  • Platform Activity
    • 活动日历
    • MABAYA
  • Finance
  • Exchange Rate Change table of Each Site
Policy
  • Types of Platform Penalty 
  • Platform Policy
  • Prohibits
  • Smart QC
  • Counterfeit product
  • How to reduce the cancellation rate
  • Shipping timeliness
Jumia Business Model and Logistics
  • Jumia Business Model
    • Dropshipping
    • FBJ
    • Postal
  • Jumia logistics
    • Guidance on logistics & shipping
    • Sorting Center
      • Return to vendor

Policy



Policy typeObjectIndex (KPI)ConditionConditional data computing intervalFrequencyRemarks
DelistingSKUProduct score (ACR)<= 2.5Past 28 days (excluding the recent week)Every week/
DelistingSKUReturn rate (QRR)
 > 5%
Past 28 days (excluding the recent week)Every weekOnly counting the return rate due to quality problem as verified by after-sale QC team
DelistingSKUCounterfeitEverytime found by the platform/Real time/
DelistingShopProduct score (ACR)<= 2.5Past 28 days (excluding the recent week)Every week/
DelistingShopReturn rate (QRR)
>= 5%
Past 28 days (excluding the recent week)
Every week
/
DelistingShopCancellation rate (OOS)
>= 10%
Past 28 days (excluding the recent week)Every weekExcluding the orders actively canceled by buyers or canceled by Jumia due to system reasons
DelistingShopCounterfeitFound by the platform for 4 times or more/Every week/

Policy type
ConditionExtra operating charges/penalty/other measuresFrequency
/Seller Score≥ 3 //
Extra commission2.5 ≤ Seller Score< 3 Extra operating charges equivalent to 20% of commission of the shop charged in last weekEvery week
2 ≤ Seller Score< 2.5 Extra operating charges equivalent to 30% of commission of the shop charged in last weekEvery week
1.5 ≤ Seller Score< 2 Extra operating charges equivalent to 50% of commission of the shop charged in last weekEvery week
Seller Score< 1.5 Extra operating charges equivalent to 75% of commission of the shop charged in last weekEvery week
CounterfeitOnline SKUs are found to be counterfeit, $200/shop/weekEvery week
PenaltyCounterfeitReturned product is found to be counterfeit, $200/SKUEverytime
Parcel failed Smart QC$10/itemEvery week
Extra operating feeProhibited Parcel2-5USD/parcelEvery week
Order restrictionNew sellers onboard within 30 days
Or delivered orders <5 
1) DOL =1 (without platform test);
 2) PSOL = 10 (after passing the platform test)
During new sales



Example (taking Nigeria for an example) as follows:

3
The charged extra commission is shown in the bill as “Contribution for low seller score” 
4
Excessively low shop score would cause the shop to be taken off line. 


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Côte d’Ivoire
Morocco
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Egypt
Ghana
Senegal
Uganda

Policies

Data Privacy Policy
Packaging Guidelines 
Express Guidelines
Dropshipping Delivery Guidelines
Content & Image Guidelines
Prohibited and Restricted Products Policy
Seller Penalty Policy
Anti Counterfeit Policy
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