Jumia致力于为买家提供更好的购物体验,同时营造买卖双方诚信的经营环境。
因此,Jumia设置了一个专门的团队(Aftersales)进行退货售后质检(Aftersales Quality Check),旨在评估退回商品的状况以及退货原因是否符合买家所述。
如退货原因与商品质量有关,则将影响 QRR(Quality Return Rate 由质量原因造成的退货率),从而影响卖家店铺分数。
注:
QRR(Quality Return Rate 质量原因的退货率)>5%的店铺会被设置为限单(限单的数量以当前店铺的量数来计算),不造成罚款。
如何查看退货原因
如何查看退货原因
退货原因列表
退货原因列表
进入卖家中心>>>点击QRR(Quality Return Rate)评分>>>点击订单号>>>下滑至页面底部>>>鼠标滑至右侧图片可查看大图
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注:此功能仅适用于质检结果有问题无法进行二次销售的商品。


如退货原因为空,则存在如下情况:
- 商品正在等待售后质检。
- 商品经售后质检可二次销售,将退至海外仓库。
如对退货原因存在任何异议,请Raise A Claim。
Aftersale- warehouse reason | 退货原因(中文) | 退货编码 | 查询小语种国家的退货原因,详情查看退货编码 |
CR06 - Item stopped working well after usage | 产品使用后停止运转 | CR06 | |
CR12 - Item received broken or defective | 收到已损坏的产品 | CR12 | |
CR13 - Packaging was damaged | 包装已破损 | CR13 | |
CR15 - Item received with missing parts or accessories | 缺少零件 | CR15 | |
CR16 - Item received used or expired | 产品已使用/过期 | CR16 | |
CR17 - Item seems to be fake / unauthentic | 产品像假货 | CR17 | |
CR24 - Wrong item / color / size / model | 错误的产品/颜色/尺寸/型号 | CR24 | |
NS04 - Product doesn't turn on | 产品无法开启 | NS04 | |
NS05 - Product turns off by itself | 产品自动关闭/关机 | NS05 | |
NS06 - Software gets stuck | 运行不通畅 | NS06 | |
NS08 - Products overheats | 产品过热 | NS08 | |
NS09 - Other electronic issue | 其他电子问题 | NS09 | |
NS10 - Product is physically damaged | 产品已损坏 | NS10 | |
NS11 - Product packaging is physically damaged | 产品包装已破损 | NS11 | |
NS12 - Product is physically defective | 产品有缺陷 | NS12 | |
NS13 - Product is missing part(s) | 缺失/缺少零件 | NS13 | |
NS14 - Product in used condition | 二手产品 | NS14 | |
NS15 - Product is counterfeit | 假冒伪劣的产品 | NS15 | |
NS16 - Product differs from the photo | 实物与照片不符合 | NS16 | |
NS17 - Product characteristics do not match with description | 产品特性与描述不符 | NS17 | |
RJ06 - Presentation different on website | 与前台显示不符合 | RJ06 | |
RJ11 - Wrong item | 错误的产品 | RJ11 | |
RJ15 - Part missing in item | 缺失零件/不完整 | RJ15 | |
RJ16 - Item damaged | 产品已损坏 | RJ16 | |
RJ19 - Item defective | 产品已破损/ 不良产品 | RJ19 | |
RQ27 - The item returned by the customer is not sealed | 产品无密封 | RQ27 |
英语/法语/阿拉伯语对照表:

