Raise A Claim

Raise a claim is Jumia's helpdesk for the sellers

What are the steps to Raise A Claim?

Enter into the page

1. [Note: choose the corresponding state!] The blue icon RAC is at the upper left of the login page; 
2. The blue icon RAC at the upper left of the Seller Center page; 
3.  Path diagram as shown below 


Open the Jumia Vendor Contact Form 

For Jumia email received after RAC, please do not reply with the email content cleared, otherwise your information will not be received.