Preface: New sellers may encounter various problems with JUMIA. Here we provide a Q&A set for common questions for new JUMIA users to refer to on a regular basis to improve their operation efficiency. For questions not covered, please ask in the PSC seller group. Please Raise a claim for IT or other problems. 

A store has to complete the above steps before starting delivery and operation. If any or all of the steps are left uncompleted, please check the email titled Greeting mail from Jumia for the detailed instructions. The steps above will require about 3-5 working days to complete (just for your reference).